Refund & Cancellation Policy

Before service starts (more than 24 hours before the video is processed)

• Full refund minus a 25% administrative fee
• Example: $77 payment — $57.75 refunded

After service starts (video has been submitted for processing)

• 0% refund
• Video processing begins immediately upon submission and cannot be reversed

How to cancel: email billing@lamoralabs.net with your invoice number before the video is submitted for processing.

Before the billing cycle starts (more than 24 hours before the cycle begins)

• Full refund minus a 25% administrative fee
• The billing cycle begins on the date of your first payment and renews monthly on that date

After the billing cycle starts

• Monthly services require at least 30 days’ written notice to cancel.
• Cancellation takes effect after the 30-day notice period.
• Charges due during that period remain payable.
• Cancellation does not provide a refund for the current billing period.
• Send cancellation requests to billing@lamoralabs.net.
• Any minimum commitment or different terms expressly stated in your signed service agreement continue to apply.

Setup fees

• Non-refundable once configuration work has begun
• If cancelled more than 24 hours before the scheduled setup start date: full refund minus a 25% administrative fee
• If cancelled within 24 hours of setup start or after setup has begun: 0% refund

Monthly fees

• Monthly services require at least 30 days’ written notice to cancel.
• Cancellation takes effect after the 30-day notice period.
• Charges due during that period remain payable.
• Cancellation does not provide a refund for the current billing period.
• Send cancellation requests to billing@lamoralabs.net.
• Any minimum commitment or different terms expressly stated in your signed service agreement continue to apply.

For setup cancellations, email billing@lamoralabs.net with your invoice number and account details.

Before service starts (more than 24 hours before the first delivery date)

• Full refund minus a 25% administrative fee

After service starts

• Monthly services require at least 30 days’ written notice to cancel.
• Cancellation takes effect after the 30-day notice period.
• Charges due during that period remain payable.
• Cancellation does not provide a refund for the current billing period.
• Send cancellation requests to billing@lamoralabs.net.
• Any minimum commitment or different terms expressly stated in your signed service agreement continue to apply.

• Additional source videos, extra clips, rush processing, revision rounds, and custom branding: non-refundable once work has begun
• If cancelled more than 24 hours before work begins: full refund minus a 25% administrative fee

• No payment required, therefore no refund applicable
• The free sample carries no obligation to purchase paid services

The 25% administrative fee covers:

• Payment processing costs (Stripe fees are non-refundable to us)
• Account setup and configuration time
• Project scheduling and resource allocation
• Communication and onboarding time

• Refunds are issued to the original payment method within 5–10 business days
• Stripe processing fees are deducted from the refund amount
• Refund confirmation will be sent to your email on file

Monthly retainer clients may pause service once per 12-month period for up to 60 days. During the pause:

• No monthly fee is charged
• No clips are processed
• No posts are scheduled
• Social account connections are maintained
• Service resumes automatically after the pause period

• Clips already published to your social accounts remain live
• You own all delivered clips and may continue using them
• Social account authorizations are revoked upon cancellation
• OpusClip project access depends on your own OpusClip account status

For refund or cancellation requests:

Lamora Labs

Email: billing@lamoralabs.net

Phone: 844-682-0608