Legal
Messaging Terms
These Messaging Terms govern how Lamora Labs sends and receives text messages, emails, and other electronic communications with clients, prospects, and callers.
Last updated: August 2, 2026
1. AI Receptionist Messaging
When a call is placed to or received by an AI receptionist phone number:
- The caller may hear an AI-generated voice
- Calls may be recorded for quality, training, and demonstration
- SMS follow-up messages may be sent to the caller's phone number if they provide it
- The AI receptionist may send booking confirmations, reminders, and follow-up messages
2. Consent to Receive Messages
By providing your phone number to Lamora Labs or our AI receptionist:
- You consent to receive SMS messages related to your inquiry, booking, or service
- Message types include: appointment confirmations, reminders, follow-up questions, and service notifications
- Standard message rates may apply
- You may opt out at any time by replying "STOP" to any SMS message
- After opting out, you may still receive non-marketing service messages (e.g., appointment reminders) where required
3. Email Communications
By providing your email address:
- You consent to receive service-related emails (confirmations, deliverables, invoices, support)
- You may unsubscribe from marketing emails at any time using the unsubscribe link
- Service-related emails (invoices, deliverables, account notices) are not optional
4. Message Frequency
- SMS: no more than necessary for the specific interaction (typically 1–5 messages per inquiry)
- Email: no more than necessary for service delivery and account management
- Marketing emails: no more than 2 per month (if you have not unsubscribed)
5. Message Content
Messages sent by Lamora Labs or our AI receptionist may include:
- Appointment confirmations and reminders
- Follow-up questions about your inquiry
- Service delivery notifications (clips ready, scheduling confirmations)
- Billing and payment receipts
- Responses to your questions or requests
We do not send unsolicited marketing SMS messages.
6. Third-Party Messaging Platforms
Lamora Labs uses third-party platforms to send and receive messages. These platforms may process message content according to their own privacy policies:
- Telephony provider (for AI receptionist calls and SMS)
- Email service provider (for email communications)
- Social platforms (for scheduled social posts)
7. Data in Messages
- SMS and email content is stored for service quality and dispute resolution
- Call recordings are stored for 90 days
- Personal information shared in messages is handled according to our Privacy Policy
8. Your Rights
You may:
- Opt out of SMS by replying "STOP"
- Unsubscribe from marketing email via the unsubscribe link
- Request access to your message history
- Request deletion of your message data (subject to legal retention requirements)
9. Compliance
Lamora Labs complies with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- Platform-specific messaging policies (A2P 10DLC, CTIA)
- State and federal telecommunications regulations